Terms & Conditions

Effective Date: August 8, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the PLUME™ website, customer accounts, content, products, services, documentation, and related offerings (collectively, the “Services”). Throughout these Terms, “PLUME,” “we,” “us,” and “our” refer to PLUME™ and the business operating the PLUME™ fragrance platform, and “you” and “your” refer to any visitor, customer, purchaser, account holder, or other user of the Services.

By accessing or using the Services, creating an account, or placing an order with PLUME™, you acknowledge that you have read, understand, and agree to these Terms and to any policies incorporated herein by reference, including our Privacy Policy, Shipping, Orders & Returns Policy, and Trademark & Scent Study Policy. Certain programs, including the PLUME Society™, may be governed by additional terms that must be separately accepted as a condition of participation.

NATURE OF OUR PRODUCTS

PLUME™ supplies concentrated fragrance oils and related fragrance materials intended for use as components in the formulation or manufacture of finished products. Unless PLUME expressly identifies a particular product otherwise in writing, fragrance oils sold by PLUME™ are not finished consumer products and are not represented or intended for direct, undiluted application to the skin, ingestion, internal use, or use independently of an appropriate finished-product formulation.

Fragrance materials may be incorporated into many different product types, and the laws, regulations, safety requirements, labeling requirements, recommended concentrations, and industry standards applicable to a fragrance may vary substantially depending upon its intended use, concentration, formulation, product category, market, and jurisdiction. The purchaser is responsible for determining the requirements applicable to the finished product the purchaser formulates, manufactures, markets, distributes, or sells.

PLUME™ works within the professional fragrance supply chain and collaborates with experienced perfumers, fragrance developers, fragrance houses, and industry suppliers in the development and sourcing of its fragrance portfolio. PLUME™ does not represent itself as the manufacturer of every fragrance mixture offered through the Services. References to PLUME™ developing, creating, commissioning, or offering a fragrance may describe PLUME’s creative direction, fragrance development process, proprietary briefs, selection, refinement, commissioning, branding, or commercial offering and should not be interpreted as a representation regarding the physical manufacturing location or manufacturer of a fragrance mixture.

CANDLE PERFORMANCE & OTHER APPLICATIONS

PLUME™ currently places a primary emphasis on the development, evaluation, and selection of fragrance oils intended to perform effectively in candle applications. In collaboration with our perfumers, fragrance developers, and manufacturing partners, we evaluate and develop fragrances with candle performance as an important consideration, including the character, strength, and performance of the fragrance when incorporated into an appropriate candle formulation. This focus does not constitute a guarantee of performance in every wax, wick, vessel, fragrance load, manufacturing process, or candle formulation, and customers remain responsible for conducting their own testing before commercial production.

Many PLUME™ fragrance oils may also be suitable for use in additional applications, including, where permitted by the applicable IFRA documentation and other applicable safety and regulatory requirements, products such as home fragrance, room and linen products, reed diffusers, personal care products, laundry products, and personal fragrance. Suitability or performance in candles does not establish that a fragrance may be used at the same concentration, or at all, in another application. Customers must review and follow the current IFRA documentation for the specific fragrance and the specific finished-product category in which they intend to use it.

PLUME™ may expand its fragrance-development program to include fragrances specifically developed, evaluated, or optimized for additional applications, including waterless electric fragrance diffusion systems and fine fragrance applications such as perfume and eau de toilette. Where PLUME™ identifies a fragrance as having been developed or evaluated for a particular application, that designation describes the intended development or evaluation focus and does not eliminate the customer’s responsibility to conduct finished-product testing or to comply with applicable IFRA Standards, laws, regulations, labeling requirements, and other safety obligations.

Under no circumstances should a customer assume that a recommended fragrance concentration for a candle or one product category applies to another product category. IFRA limits and other safety considerations vary according to the intended finished-product application. The customer is responsible for selecting the correct IFRA category, observing the applicable maximum permitted concentration, and determining the safety, compatibility, stability, and regulatory compliance of the customer’s finished formulation before placing that product into commerce.

IFRA STANDARDS & CUSTOMER RESPONSIBILITY

PLUME™ takes fragrance safety and responsible formulation seriously and provides applicable International Fragrance Association (“IFRA”) documentation and usage information when available for the fragrance products we offer.

The purchaser is responsible for reviewing the applicable IFRA documentation before using any PLUME™ fragrance oil and for ensuring that the concentration of fragrance used in the purchaser’s finished product does not exceed the applicable limit for the intended finished-product category.

IFRA use levels and restrictions are application-specific. A fragrance concentration that may be appropriate for one product category may be inappropriate for another. Customers should not assume that a fragrance is suitable for every application merely because it is offered for sale by PLUME™ or because it is permitted at a particular concentration in another application.

IFRA Standards are industry standards addressing the safe use of fragrance ingredients and mixtures. Compliance with an applicable IFRA limit does not, by itself, constitute a complete safety assessment of a customer’s finished product, establish compliance with every applicable law or regulation, or relieve a finished-product manufacturer or seller of its independent obligations. The party placing the finished consumer product into commerce remains responsible for evaluating the formulation and determining its safety, labeling, suitability, and legal and regulatory compliance for its intended market and use. This distinction is consistent with IFRA’s own guidance regarding finished-product concentrations and conformity documentation.

Customers are responsible for using the current documentation applicable to the fragrance and intended application and should not rely upon previously downloaded documents when updated documentation has been made available.

SAFETY DATA SHEETS & TECHNICAL DOCUMENTATION

PLUME™ maintains and makes available Safety Data Sheets (“SDS”) and other technical or regulatory documentation for its fragrance products as applicable. Customers purchasing fragrance materials for commercial formulation, manufacturing, workplace use, transportation, storage, resale, or incorporation into finished products are responsible for reviewing and maintaining applicable documentation and for complying with any workplace, transportation, labeling, storage, handling, or other requirements applicable to their activities.

An SDS, IFRA conformity document, specification, allergen statement, technical sheet, or other document supplied by PLUME™ provides information relating to the fragrance material addressed by that document. Such documentation does not constitute an SDS, safety assessment, regulatory approval, compliance determination, or certification of a finished product manufactured by a customer.

Once a PLUME™ fragrance is combined with wax, alcohol, carrier oils, bases, surfactants, solvents, cosmetic ingredients, cleaning formulations, detergents, or any other materials, the characteristics and regulatory obligations of the resulting finished product may differ from those of the fragrance oil itself.

FORMULATION, TESTING & FINISHED-PRODUCT RESPONSIBILITY

Fragrance performance and compatibility can vary significantly based upon formulation, fragrance concentration, wax or base selection, manufacturing process, temperature, curing conditions, packaging, storage, environmental conditions, and other ingredients or materials used by the customer.

Accordingly, all customers are responsible for conducting their own testing before manufacturing, marketing, distributing, or selling a finished product containing a PLUME™ fragrance.

Information provided by PLUME™ concerning fragrance performance, recommended applications, fragrance load, scent strength, compatibility, usage levels, or similar matters is provided as general guidance unless expressly stated otherwise. Results obtained by PLUME™, perfumers, suppliers, testers, or other customers cannot guarantee identical results in another customer’s formulation or manufacturing environment.

PLUME™ does not formulate, manufacture, test, approve, certify, or assume responsibility for a customer’s finished product merely because that product contains a fragrance purchased from PLUME™.

REGULATORY RESPONSIBILITY

The regulatory classification of a fragrance-containing product depends upon the nature, claims, intended use, formulation, and jurisdiction of the finished product.

For example, FDA explains that fragrance may appear in cosmetics and other product categories and that the applicable requirements depend upon how the resulting product is intended to be used. Cosmetics and their ingredients generally do not undergo FDA premarket approval, with limited exceptions such as certain color additives, but companies marketing cosmetics remain legally responsible for product safety and applicable labeling requirements.

Accordingly, PLUME™ does not represent that the purchase of a fragrance oil, an IFRA conformity document, an SDS, or any other technical documentation constitutes governmental approval of the customer’s finished product.

Customers engaged in commercial manufacturing or sale are responsible for identifying and complying with all laws, regulations, registration requirements, labeling requirements, warnings, standards, and other obligations applicable to their finished products and jurisdictions.

ORDERS & ACCEPTANCE

Submission of an order constitutes an offer to purchase and does not obligate PLUME™ to accept the order. PLUME™ reserves the right to accept, decline, limit, cancel, or refund an order where reasonably necessary, including because of inventory discrepancies, suspected fraud, payment issues, pricing or listing errors, shipping restrictions, suspected unauthorized resale or misuse, violation of these Terms, or circumstances outside PLUME’s reasonable control.

Payment authorization or receipt of an automated order confirmation does not constitute PLUME’s irrevocable acceptance of an order.

All purchases are additionally subject to the PLUME™ Shipping, Orders & Returns Policy, which is incorporated into these Terms by reference.

PRICING, AVAILABILITY & ERRORS

PLUME™ endeavors to provide accurate product descriptions, pricing, availability, technical information, and other website content. Nevertheless, typographical errors, technical errors, inventory discrepancies, outdated information, or inadvertent omissions may occur.

PLUME™ reserves the right to correct errors or omissions and to update information without prior notice. If an order is affected by a material pricing or listing error, PLUME™ may cancel the affected item or order and refund amounts paid for the canceled item rather than being required to honor an obviously erroneous price or representation.

FRAGRANCE CHARACTER & PRODUCT VARIATION

Fragrance is created from complex mixtures of aromatic materials. Reasonable variations may occur between evaluations, production lots, raw-material sources, storage conditions, or over time. Perception of fragrance is also inherently subjective.

Descriptions, fragrance notes, mood words, photographs, narratives, performance observations, and similar materials are intended to communicate the general character and creative direction of a fragrance and do not constitute a guarantee that every individual will perceive a fragrance identically.

Customers are encouraged to purchase smaller quantities for evaluation before committing to larger production quantities.

PLUME™ INTELLECTUAL PROPERTY

PLUME™ has invested substantial creative effort, time, resources, and expertise in developing its brand, fragrance portfolio, fragrance concepts, original creative briefs, collections, naming systems, written materials, photography, artwork, product presentation, website design, educational materials, and other proprietary assets.

The PLUME™ name, THE ART OF ATMOSPHERE™, PLUME logos and design marks, PLUME Society™ name and Member Badge, collection identities, original written copy, graphics, photography, artwork, website content, product presentation, and other proprietary brand materials are owned by PLUME™ or used by PLUME™ under applicable rights and are protected to the extent provided by applicable trademark, copyright, unfair competition, trade-secret, contract, and other intellectual-property laws.

PLUME™ has sought or may seek federal registration for certain trademarks, slogans, logos, designs, and other brand identifiers. The presence or absence of a registration symbol does not constitute a waiver of any rights PLUME™ may possess in a mark, creative work, design, or other proprietary material.

Nothing in the purchase of a PLUME™ fragrance transfers any ownership interest in PLUME’s trademarks, copyrights, brand assets, proprietary creative materials, fragrance briefs, confidential development materials, or other intellectual property.

ORIGINAL FRAGRANCE DEVELOPMENT & PROPRIETARY MATERIALS

Certain fragrances offered by PLUME™ originate from proprietary creative briefs, fragrance direction, commissioned development, evaluation, modification, selection, or collaborative development undertaken by or for PLUME™ with professional perfumers and fragrance-development partners.

To the extent that PLUME™ owns or possesses enforceable rights in confidential fragrance briefs, proprietary specifications, non-public formula information, development materials, written creative direction, commissioned works, trade secrets, or other proprietary materials associated with these fragrances, those rights are expressly reserved.

Nothing in these Terms is intended to claim exclusive ownership over a general scent family, commonly used fragrance ingredient, naturally occurring aroma, public-domain concept, or otherwise unprotectable idea. Rather, PLUME™ reserves the rights actually available to it under applicable law in its original brand assets, protected creative expression, confidential development materials, trademarks, and proprietary commercial materials.

Purchasing a fragrance from PLUME™ does not authorize a customer to obtain, solicit, reverse engineer through improper means, misappropriate, disclose, reproduce, or commercially exploit PLUME’s confidential development materials or non-public proprietary information.

WEBSITE CONTENT

Except where PLUME™ expressly grants written permission, PLUME website content may not be reproduced, scraped, systematically downloaded, republished, distributed, modified, sold, licensed, used to create competing commercial materials, or exploited for commercial purposes.

Customers may make ordinary, good-faith references to PLUME™ products they legitimately purchase, including identifying PLUME™ as the source of a fragrance oil where appropriate. Such permission does not authorize use of PLUME logos, photography, copyrighted product copy, proprietary graphics, Society badges, or other protected brand materials except as separately authorized.

SCENT STUDIES & THIRD-PARTY TRADEMARKS

PLUME™ may occasionally offer independent fragrance interpretations identified as Scent Studies or otherwise make comparative references to third-party fragrances where permitted by law.

Any third-party trademarks, designer names, product names, or brand references remain the property of their respective owners. Unless expressly stated otherwise, PLUME™ is not affiliated with, sponsored by, endorsed by, licensed by, or associated with the referenced trademark owner.

Additional terms concerning these products are contained in the PLUME™ Trademark & Scent Study Policy and are incorporated herein by reference.

PROHIBITED USE

You may not use the Services to violate applicable law; infringe or misappropriate the intellectual-property or proprietary rights of PLUME™ or another party; obtain unauthorized access to PLUME systems or accounts; introduce malicious software; scrape or systematically extract PLUME content for unauthorized commercial purposes; impersonate PLUME™; falsely represent an affiliation with PLUME™; misuse PLUME trademarks or branding; engage in fraud or deceptive conduct; or interfere with the operation or security of the Services.

PLUME™ may restrict or terminate access to the Services or refuse future transactions where PLUME™ reasonably determines that a user has materially violated these Terms, engaged in fraudulent or abusive conduct, misused PLUME intellectual property, or created a material security, legal, or commercial risk.

THIRD-PARTY SERVICES & LINKS

The Services may contain links to or integrations with services operated by third parties, including payment processors, shipping providers, social-media platforms, applications, and other technology providers. PLUME™ does not control independent third-party services and is not responsible for their availability, content, privacy practices, security, or performance except to the extent responsibility cannot lawfully be excluded.

Use of third-party services may be subject to separate terms and privacy policies.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PLUME™ DISCLAIMS WARRANTIES REGARDING UNINTERRUPTED OR ERROR-FREE WEBSITE OPERATION AND WARRANTIES ARISING FROM CUSTOMER-SPECIFIC USES, FORMULATIONS, OR APPLICATIONS THAT HAVE NOT BEEN EXPRESSLY AGREED TO BY PLUME™ IN WRITING.

Nothing in these Terms excludes any warranty or consumer right that cannot lawfully be excluded or limited.

PLUME™ DOES NOT WARRANT OR GUARANTEE THE PERFORMANCE, SAFETY, STABILITY, MARKETABILITY, REGULATORY COMPLIANCE, OR COMMERCIAL SUCCESS OF A FINISHED PRODUCT FORMULATED, MANUFACTURED, MARKETED, OR SOLD BY A CUSTOMER USING A PLUME™ FRAGRANCE.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLUME™ SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, OR PRODUCT-RECALL OR REFORMULATION COSTS ARISING FROM A CUSTOMER’S FORMULATION, MANUFACTURING PROCESS, FAILURE TO TEST, FAILURE TO FOLLOW APPLICABLE IFRA LIMITATIONS, MISUSE OF A FRAGRANCE PRODUCT, OR FAILURE TO COMPLY WITH APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLUME’S AGGREGATE LIABILITY ARISING OUT OF A PARTICULAR PRODUCT PURCHASE SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO PLUME™ FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability to the extent such liability cannot lawfully be limited or excluded.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PLUME™, its owners, officers, employees, agents, representatives, affiliates, successors, and assigns from third-party claims, liabilities, damages, judgments, losses, and reasonable costs and expenses arising from your material violation of these Terms; your unlawful or unauthorized use of the Services or PLUME intellectual property; your finished-product formulation, manufacturing, labeling, marketing, distribution, or sale; your failure to comply with applicable IFRA usage limitations or applicable law; or your infringement or misappropriation of another person’s intellectual-property rights.

This provision does not require you to indemnify PLUME™ for liability resulting solely from PLUME’s own conduct where such indemnification is prohibited by applicable law.

FORCE MAJEURE

PLUME™ shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, flood, labor disruptions, carrier interruptions, supply-chain disruptions, raw-material shortages, governmental actions, utility or telecommunications failures, cyber incidents not caused by PLUME’s failure to exercise reasonable care, epidemics, pandemics, war, civil unrest, or other comparable events.

SUSPENSION OR REFUSAL OF SERVICE

PLUME™ reserves the right, to the extent permitted by law, to refuse service, limit quantities, suspend account privileges, cancel orders, or terminate access to the Services where reasonably necessary to address fraud, abuse, threats, harassment, intellectual-property violations, unlawful conduct, material violations of these Terms, payment disputes involving fraudulent activity, or material risks to PLUME™, its employees, customers, systems, or business.

GOVERNING LAW & JURISDICTION

These Terms and any dispute arising from or relating to them shall be governed by the laws of the State of Louisiana, without regard to conflict-of-law principles, except where applicable federal law or mandatory consumer-protection law controls.

To the extent permitted by applicable law, any legal proceeding arising from or relating to these Terms or the Services shall be brought in a state or federal court of competent jurisdiction located in Louisiana, and the parties consent to the jurisdiction of such courts.

EQUITABLE & INJUNCTIVE RELIEF

You acknowledge that unauthorized use or disclosure of PLUME’s trademarks, copyrighted materials, confidential development information, proprietary materials, Society Member Badge, or other protected intellectual property may cause harm for which monetary damages may be inadequate.

Accordingly, where permitted by law, PLUME™ may seek temporary, preliminary, or permanent injunctive relief, specific performance, or other equitable remedies to prevent or stop actual or threatened infringement, misappropriation, unauthorized disclosure, or unauthorized use, without limiting any other remedies available at law or in equity.

MODIFICATIONS TO THESE TERMS

PLUME™ may update these Terms from time to time to reflect changes in our Services, policies, business practices, industry standards, or applicable law. Revised Terms will be posted to the website with an updated effective date. Where required by applicable law, PLUME™ will provide additional notice or obtain affirmative consent.

Your continued use of the Services following an effective update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SEVERABILITY, WAIVER & SURVIVAL

If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions shall remain in effect.

PLUME’s failure to enforce any provision on one occasion does not waive its right to enforce that provision or any other provision subsequently.

Provisions concerning intellectual property, proprietary materials, payment obligations, limitations of liability, indemnification, governing law, remedies, and other provisions that by their nature should survive shall remain effective following termination of a customer relationship or account.

ENTIRE AGREEMENT & INCORPORATED POLICIES

These Terms, together with the Privacy Policy, Shipping, Orders & Returns Policy, Trademark & Scent Study Policy, and any additional terms expressly applicable to a particular program or transaction, constitute the agreement between you and PLUME™ concerning your use of the Services and purchases from PLUME™.

Participation in the PLUME Society™ is additionally subject to the separate PLUME Society™ Membership, Brand Standards & Member Badge License Agreement, which governs Society membership and use of the official PLUME Society™ Member Badge.

CONTACT:

Questions concerning these Terms may be directed to:

PLUME™
contact@plumefragrance.com

By accessing the Services, creating an account, or placing an order with PLUME™, you acknowledge that you have read, understand, and agree to these Terms & Conditions and the policies incorporated herein.