At PLUME™, every fragrance oil is thoughtfully crafted and carefully packaged to ensure the highest standards of quality. Due to the nature of our products, all purchases are considered final and are not eligible for returns or refunds.

We encourage customers to begin with a smaller size when experiencing a new fragrance before purchasing larger quantities. It is the customer's responsibility to test fragrance oils within their intended application to confirm they meet the desired performance and compatibility requirements.

Orders may be canceled within 24 hours of purchase, provided they have not entered the fulfillment process or shipped.

Approved cancellations are subject to a 5% processing fee to cover non-refundable payment processing costs.

Once an order has been transferred to the shipping carrier, PLUME™ is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

If your shipment arrives with visible damage, we recommend contacting the shipping carrier promptly to begin the claims process. If you need assistance, our team is happy to help guide you.

While PLUME™ works diligently to maintain accurate inventory, occasional stock discrepancies may occur.

If an item becomes unavailable after your order is placed, we will issue a refund for the unavailable product and ship the remaining items in your order as quickly as possible.

If your order is missing an item or you received an incorrect product, please notify PLUME™ within 5 days of delivery.

To help us investigate your request, please include:

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  Your order number in the email subject line
  
• 
  Photos of the outside and inside of the shipping box
  
• 
  Photos of all items received
  

Our team compares carrier shipment records, package weights, and fulfillment documentation to verify discrepancies. Once confirmed, we will promptly ship the missing item or provide a refund when appropriate.

To ensure accurate inventory management and timely fulfillment, PLUME™ is unable to hold orders for more than 7 days.

Orders held beyond this timeframe may be released for standard fulfillment. If you require a later shipment date, we recommend placing your order closer to the date you wish your order to ship.

If you experience an issue with your order, we ask that you contact the PLUME™ customer support team before initiating a payment dispute or chargeback.

Our goal is to resolve concerns quickly and fairly whenever possible. Chargebacks filed without first allowing us the opportunity to assist may result in suspension of future purchasing privileges, loss of customer support eligibility, and, when appropriate, recovery of associated costs through legal remedies.

By placing an order with PLUME™, you acknowledge that you have read, understood, and agreed to the policies outlined above.