Shipping Policy
At PLUME™, we take care in preparing every order for its journey to you.
PROCESSING
Orders placed before 12:00 PM Central Time are prioritized for processing that business day. Orders placed after the daily processing window will be prioritized the following business day.
Processing times may vary during launches, holidays, promotions, or periods of high order volume.
DOMESTIC SHIPPING
Standard shipping is available on U.S. orders for $8.
Complimentary standard shipping is available on domestic orders of $199 or more.
Express shipping is available for $15 where applicable.
Shipping charges and available delivery options are displayed at checkout before your order is completed.
DELIVERY
Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.
Carrier transit times begin once an order has been picked up by the carrier and are separate from PLUME's processing time. Delivery dates provided by carriers are estimates and are not guaranteed by PLUME™.
SHIPPING ADDRESSES
Please review your shipping information carefully before completing your order. PLUME™ is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at contact@plumefragrance.com. We will make every effort to assist before the order ships, but changes cannot be guaranteed once an order has entered processing or been transferred to the carrier.
DELAYS & CARRIER ISSUES
Occasionally, weather, carrier disruptions, holidays, or other circumstances outside of our control may affect delivery. Once an order has been transferred to the carrier, transit and delivery are managed by the carrier.
If you experience an issue with your shipment, please contact us at contact@plumefragrance.com and we'll help however we can.
QUESTIONS
For questions regarding an order or shipment, contact us at: